Terms & Conditions

Terms & Conditions of Sale (including, where applicable, additional Terms of Use & Buying Online)

E-lastics.com is a trading member of E-polymer Plastic Group.

All orders placed by you and purchases of goods and services from us (whether face-to-face, by telephone, facsimile, post, email, or via our website or by such other means as we may permit) are on the basis of these Terms and Conditions and are subject to acceptance by us. No contract will exist between you and e-lastics.com for the sale of products by us to you until we send our official order acknowledgment to you. This will be deemed to be our acceptance of your order and to have been effectively communicated to you.

1. Price Information

The prices displayed online are only applicable to purchases made via the website. Special Offers and promotions advertised in the press or other media may be excluded unless specifically advertised as available online.

Every effort is made to ensure the accuracy of all information contained within our site. If, for whatever reason, we are unable to fulfill your order, we will offer the nearest possible alternative or issue a full refund if payment has already been processed.

2. Ordering Goods

i) To order goods from our online store, simply select the required options on the product information page and click the “Add to Basket” button. After making your selections, use the “View Basket” link. You will be able to review and amend your order before proceeding through the checkout pages. We will ask for details of your billing address – this MUST be the address at which your Credit/Debit card is registered – and email/phone contact details so we can contact you if we need to discuss your order. You will be given the opportunity to select a different delivery address during the checkout process. Clicking “Submit Order and Pay” will take you to a third-party payment authorization interface to process your chosen payment method. On confirmation, this will generate and transmit your order and display a page confirming the details of your order for your records. If you need to amend your order after it has been generated, please contact us by email.

ii) Offline: Orders placed with us face-to-face, by telephone, facsimile, post, email, or by such other means as we may permit will be processed according to these terms and conditions of sale. The price of the Goods shall be the price stated in the Company’s quotation or such other price expressly agreed by the parties. If no such price for the Goods is fixed, the price shall be that listed in the Company’s published price list current at the date when the contract is made. All quotations, whether verbal or in writing, are subject to the Company’s confirmation on receipt of the Buyer’s order. This will be deemed to be our acceptance of your order and to have been effectively communicated to you accordingly. Any quotation given by the Company is valid only for 30 days unless stated otherwise. All prices quoted are subject to adjustment to cover any increases in taxation, duty, or exchange rate fluctuation between accepting your order and contract completion date.

3. Description

(i) The description given to the Goods in any quotation or contract is given by way of identification thereof only, and the descriptions and illustrations contained in the Company’s catalogues, price lists, and advertising material are intended merely to present a general idea of the Goods unless explicitly stated otherwise. (ii) Because of conditions existing in the manufacture of some Goods, the right is reserved to dispatch and invoice 10% more or less than the quantity specified. (iii) Dimensions quoted are nominal sizes only and subject to industry-standard tolerances. See section 13a below for more information on tolerances.

4. Availability

All goods are subject to availability. We endeavor to hold sufficient stock to meet all orders and purchases based on historical forecasting. If we have insufficient stock to supply or deliver the goods ordered and paid for by you, we will attempt to contact you using the details you have provided to us to ask you how you wish to proceed. Where goods are out of stock and you choose not to proceed with all or part of your order due to a change of lead time, we will refund you the price paid for such goods as soon as possible and in any case within 14 days. We do not accept any further or extended liability for any failed delivery, howsoever caused.

5a. Payment (Non-Account Customers)

We accept payment using most major credit cards, debit cards, and verified PayPal accounts. Payment will be debited to your account before the dispatch of your purchase. Goods will only be released once payment has been received by us in full.

5b. Payment (Pre-Authorized Account Customers)

(i) Unless otherwise stated, payment is strictly net cash to be paid one calendar month following the month of the invoice. Failure to make due payment in respect of deliveries and installments under this or any other contract between the Buyer and the Company shall entitle the Company to delay, suspend, or cancel deliveries in whole or part at its option without notice or liability. (ii) The company reserves the right to collect payment for unpaid credit using payment details previously and securely recorded. (iii) The company reserves the right to refuse, limit, or withdraw credit facilities without notice, explanation, or liability.

6. Validation Checks

All credit, debit, and charge card payments are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery.

When paying by PayPal, we will only deliver to verified accounts and confirmed delivery addresses as advised to us by PayPal.

7. Delivery Times

Delivery times are calculated in working days or working weeks – i.e., Monday to Friday inclusive (working days do not include weekends or National Bank Holidays). In case of Bank Holidays, please allow an extra 2 working days.

From the receipt of your order, we will endeavor to deliver your chosen items to you within 7 working days, providing the Goods are in stock unless a longer delivery time is shown on the product information page or specified on our written quotation. An estimated delivery time will be shown on your official order acknowledgment.

Deliveries to non-Mainland or remote locations may take longer.

Risk in the Goods will pass to you on delivery. Delivery is deemed to have taken place once a signature has been received accepting such delivery.

Goods delivered by courier should arrive between 8 am and 6 pm, Monday to Friday. All deliveries must be signed for. If you are out when the courier arrives, the Courier will ordinarily leave a card with the contact number for you to call to arrange a suitable time for redelivery or for you to collect the Goods from the local depot.

8. Industry Standard Tolerances

All of our materials are sold as semi-finished products. This means that thickness and diameters quoted are generally oversize to allow for subsequent machining. Similarly, standard sheet sizes and diameter lengths quoted are for indication purposes only and are normally the minimum manufactured size you can expect. Manufacturing tolerances of individual materials can normally be found on each product page, or alternatively, contact the sales office for confirmation BEFORE you place your order. Returns due to material supplied within normal manufacturing tolerances will not be accepted under any circumstances.

Our industry-standard cutting tolerances for cut pieces are: Sheet: +/-1mm Rod: -1/+3mm Tube: -1/+3mm

Our standard tolerance for machining, CNC routing, laser cutting, or water-jet cutting is +/-1mm.

If you require specific tolerances – please contact the sales office to discuss your requirements.

9. Colour Reproduction

Reproduction of color online is as accurate as photographic and electronic processes will allow.

10. Risk and Title to Goods

(i) The Risk in the Goods passes to the Buyer upon delivery. Delivery is deemed to take place once a signature has been received accepting such delivery (or collection where goods have been collected by you or your representative). The title in the Goods remains vested in the Company and shall only pass to the Buyer upon full payment being made by the Buyer, of all sums (due on whatever account or grounds) to the Company. In the event of the Goods being sold by the Buyer in such a manner as to pass to a third party a valid title to the Goods, while any such sums are due as aforesaid, the Buyer shall be trustee for the Company of the proceeds of such sale or to the claim for such proceeds and the Buyer shall place such proceeds in a separate account. Nothing herein shall constitute the Buyer the agent of the Company for the purposes of any such sale.

(ii) The Buyer agrees that prior to the payment of the whole price of the Goods, the Company may at any time enter upon the Buyer’s premises and remove the Goods therefrom, and that prior to such payment, the Buyer shall keep such Goods separate and identifiable for this purpose.

(iii) In the event of the Goods becoming constituents of or being converted into other products while sums are due as provided in subsection (i) hereof, the Company shall have the ownership of the title to such other products as if they were the Goods, and accordingly subsection (i) hereof shall (so far as appropriate) apply to such other products subject to the Buyer’s right to the surplus of any monies realized by the said Goods over those due to the Company as provided herein.

11. Unlawful or Prohibited Use

You shall not use this site for any purpose that is unlawful or by any means prohibited under these terms and conditions. You shall not use this site in any manner, which may harm e-lastics.com or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

12. Web Site Terms of Use

All the information on this website is intended for guidance only. The website is regularly updated. Products and prices are subject to change without notice. e-lastics.com owns the copyright in all materials on this site.

13. Copyright

All contents and information on this site including, without limitation, text, graphics, and images, are the property of e-lastics.com or the property of their respective owners and are protected by China copyright laws. All trademarks that appear on this site are the property of their respective owners.

14. Force Majeure

The Company shall be excused from liability to the Buyer if performance of the contract is prevented or hindered by any cause whatsoever beyond the Company’s control, and in particular without prejudice to the generality of the foregoing Act of God, War, Government Controls, restrictions, or prohibitions, or any other act of omission whether local or national, fire, flood, sabotage, accident, strike, or lock-out, and shall not be liable for any loss or damage resulting from any circumstances.

15. Legal Interpretation

The contract is governed by China law. The China courts shall determine any dispute arising out of or in connection with this contract.